CIS4431 - IT Automation
Course Description
IT automation: mgmt models, auditing, assets, change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, disaster recovery.
Prerequisite: None
Co-requisite: CGS 4285 OR PERMISSION OF INSTRUCTOR,
Good understanding of operating systems. Basic programming skills.
Course Objectives: Students learn a wide range of topics in IT management and automation and practice each and every concept in a lab setting. IT support automation tools like Kaseya IT Automation will be used to give students hands-on experience. The topics and lab exercises include but not limited to IT mgmt models, auditing, assets & change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, and disaster recovery. Students are expected to work in teams and develop innovative scripts and procedures that promote IT automation.
Course Outcomes: Be familiar with IT management models and practices. Be familiar with IT automation software and its architecture. Master the IT automation concepts. Master an IT automation software offering (e.g., The Kaseya IT Automation). Master the writing IT automation scripts. Be familiar with working as a team member.
Topics: IT Management Models: In-House, Out-Sourced Break-Fix, Managed Services. Manage Services: Development, Machine Groups, Agents, Templates, Policies. Automation Software: Agent-Server Architecture, Deployment, Management. Auditing, Assets, Change Mgmt: Knowledge Collection, Scheduling, Reporting. Network Monitoring: Monitor Sets, Event Sets, SNMP Sets, and Reporting. Patch Mgmt: Scanning, Deployment Policies, Reboot, Reporting. Scripting: Writing Scripts, Scheduling, Distribution, Logging, Debugging. Help Desk & Remote Control: Ticketing, Remote Control, Chat, Reporting. User State Management: User State, Preferences, Drives, Printers, Power Mgmt. End-Point Security: Strategies, Security Policies, Scheduling, Logs, Sig. Updates. Backup and Disaster Recovery: Strategies, Scheduling, Verifying, Recovery.
Required Textbook: None
Other Recommended References: Provided in the class portal.
Other training material: Class notes, training videos, online documents, etc.
| Assignments | Points |
|---|---|
| Mid Term: Kaseya Certified Technician (KCT) | 1,000 |
| Final Exam: WebNetworks (Stone Ware) | 500 |
| Final Grade (total possible points) | 1,500 |
Grading
| A | >= | 90 |
| A- | >= | 87 |
| B+ | >= | 84 |
| B | >= | 80 |
| B- | >= | 77 |
| C+ | >= | 74 |
| C | >= | 70 |
| C- | >= | 60 |
| F | < | 60 |
- EDUCATION:
- M.S. - Florida International University - Management Information Systems (MIS)
- B.S. - Florida International University - Information Technology (IT)
- COURSES:
- CIS4431- IT Automation U02: M/W 9:15-10:30 pm, ECS 141
- CGS 3767 Operating Systems U03: M/W 7:50-9:05 pm, ECS 134
Office Hours: ECS 212, Mon/Wed 20:00 - 21:00
Quick Links
- Moodle (Announcements, Discussion Board)
- Kaseya University (Units, PDF's, Tests)
- Kaseya VSA
- Attendance Form - 6:25p - 7:40p | 7:50p to 9:05p | 9:15p to 10:30p
- Open Support Position(s) at Kaseya