Achievements

Created an up-to-date and accessible learning environment by continuously planning, implementing and reviewing hardware and software upgrades and installations in a Windows NT/XP environment with three servers and 60 workstations serving over 800 active users of the Advanced Undergraduate Computer Laboratory (FIU).  Interviewed and hired staff, created work schedules, generated user accounts, monitored resource allocations and provided end user support.

Improved the efficiency of the School of Computing and Information Science (FIU) support staff by creating procedures to prioritize, delegate and track requests for software, hardware and network support of over 1,000 users comprised of faculty, administrative staff, students and researchers.  Managed support staff to ensure the completion and quality of hardware and software installations and upgrades. 

Increased network access by streamlining and publishing user network connection procedures and created departmental documentation to process workstation network connection requests in a newly upgraded and rapidly expanding LAN at the School of Public Health (UNC).

• Coordinate the purchase, installation, configuration and deployment of PCs to end users in the School of Computing and Information Science.
• Review and recommend hardware and software prior to purchase.
• Managed the maintenance of Peachtree Accounting software for SCIS department accountant.
• Perform regular system backups and resource management for seven Windows NT servers.
• Administered VAX computer systems in process control environments.
• Performed database management for real-time process control and monitoring systems.
• Wrote and assembled documentation, procedures and training manuals for numerous projects.

FIU School of Computing and Info Science, Miami, FL    Coord Comp App    2000-present
FIU School of Computing and Info Science, Miami, FL    Sr Prog Analyst      1994-2000
UNC School of Public Health, Chapel Hill, NC                      Sys Admin I             1993
Optical Coating Laboratory, Santa Rosa, CA                          Sys Admin              1990-1992
Tosco Corporation, Martinez, CA                                            Database Conslt     1984-1990

Hutchins School of Liberal Studies
Sonoma State University, Rohnert Park, CA                       BA, Liberal Arts           1991

School of Information Science and Learning Technology
University of Missouri at Columbia                                  M.Ed, Ed Tech         Exp May 2007

Operating systems: VAX/VMS, DOS, Windows 95/98/NT.  Applications suites: MS Office 95/97, MS Visual Studio, Corel Perfect Office, Netscape, MS Internet Explorer, Quicken, QuickBooks, Peachtree, Pine Email.  Hardware experience includes: Intel based computers, including Pentium class machines, modems, terminals, HP printers and scanners.